The lead time on our products vary by specific product type. We stock a wide range of ladders as well as drop shipping larger items from our trusted partners. Each product will have an estimated delivery date based on current stock and the estimated delivery timeframe given to us by the couriers. This information can be found on each product just under the add to cart button.

Standard delivery to mainland UK for most of our products are free of charge. Deliveries to some areas of Scotland and Isles may incur additional charges. Selected products can be offered with next day delivery options, these delivery options cost at varied costs and can be found at checkout.

We do ship outside of the UK, typically the delivery and export charges (where applicable) are only cost effective when purchasing bespoke items or when ordering in large quantities. Contact us for a quotation or to discuss your requirements.

As standard we offer a 30 day no quibble guarantee, if you purchase a product and you are not happy, simply return the item in its original packaging for a full refund*. Please note that bespoke orders and products made to order are not covered by this guarantee and are non-returnable, this does not affect your statutory rights, view more terms and conditions on our delivery and returns page.

First of all we’re sorry to hear your item has been damaged. In order to receive a replacement please send images of the damage alongside your order number to customerservice@ladderstore.com, please report damages where possible within 48 hours after delivery.

As proud member of the Ladders Association and Pasma and supporters of the No Falls Foundation we pride ourselves on supplying ladders that have been tested and meet or exceed the standards. Standards change depending on the product type and more information can be found on our blog: Ladder Standards Cheat Sheet.

There is no legal requirement for ladder training, however with that said it is best practice and an employers responsibility to ensure all users working at height are competent and have been adequately trained, one way to ensure this is accredited training provided by the Ladder Association. For towers it is very much the same, PASMA training is best practice for users working at height on mobile towers.

Ladder inspections are recommended every 3, 6 and 12 months dependent on usage. During these time periods a full detailed inspection should take place and the inspection should be recorded, one way to do this is via the Ladder Log Inspection System. Alongside detailed inspections Pre-checks should be carried out before each individual use and the user should be confident carrying these out. More information on pre-checks can be found on our blog: How to inspect and maintain your ladders.

In short no. If you are purchasing an extension or single section ladder, we only provide ladders certified to EN131 Professional or Non-Professional, and due to the requirements of this standard, any extension ladder over 3m will be fitted with a stabilier bar. If you locate any extension ladders elsewhere online without a stabiliser bar and reaching over 3m in height, they do not conform to the current standard and should be avoided.

We do offer trade accounts to regular customers. Our credit account facilities come with flexible credit limits and 30 day payment terms. We do ask for a trading history before placing an order via credit account. You can complete our credit account application form online.

We try to offer the best prices online and stay competitive, we run regular price analysis on our whole product catalogue and work closely with suppliers to ensure we’re offering customers the best prices possible. With that said when ordering in bulk quantities, typically over 10 units will qualify for discounts. Send us your requirements for a quote.