Rolling ladders are no longer just a simple solution to access problems; they are a key design feature in their own right.With this in mind, we have created a rolling ladder system that can be tailored to solve any number of access problems within a variety of environments, without compromising on style, design and handmade quality.
From the functionality of a warehouse to the contemporary design of a city centre cocktail bar, or as part of a home makeover or renovation, we provide an extremely versatile product that offers style, substance and solution to even the trickiest of access issues.
If you require any help or information on our rolling ladders please don't hesitate to get in touch.
The Klime-Ezee Access Platform is a heavy duty product with strengthened treads, which makes it suitable for all types of requirements! With an extra long platform, side platform access and super easy manoeuvrability!
The Klime-Ezee Access Platform is a heavy duty product with strengthened treads, which makes it suitable for all types of requirements, including access to vehicles and machinery. With an extra long platform and total customisation available the KAP work platform can be made suitable for a range of environments and applications.
It is great for maintenance access and even large warehouses where frequent access is needed. The main features of this access work platform include a safe and sturdy platform with a safe working load of 500 kg. As well as strengthened treads and a strengthened back axle the KAP platforms are ideal for construction, warehousing and logistics. The customisation of your work platform has also never been easier. Below you will find a breakdown of your custom options to manufacture your perfect piece of equipment.
The KAP platforms come in a range of RAL colours for you to choose from. As standard these are Green, Grey, Orange, Red, Yellow and Blue. These colours do not come at an extra charge, however should you want a specific RAL colour not listed here please get in touch with our team who will provide a quotation for this colour.
As standard these platforms come with a standard metal grooved step, the other option is to change this tread style for a PVC Non-slip Tread. The differences in these tread types can be seen below.
Bottom Entrance Security
Bottom Entrance Security are the options available at the very bottom of the step. These options are available to prevent unauthorised access to the steps of the platform. Your options are a simple chain or an opening gate.
Platform Entrance Security
Platform entrance security is another way of preventing unauthorised access on your platform. Instead of being at the bottom of the step however, this is at the top of the steps as you walk onto the platform. This can also be used security for the user on the platform as the chain or gate can be closed when the user is working on the platform,
Left & Right Side Platform Options
When you enter the platform you now have to choose what you have on the left and right side of the platform. Our platforms come with a chain on one side free of charge, however both sides may incur extra charges. Your options include a gate, a bar or even a removable side.
Rear Platform Options
The next decision is to decide if you would like a bar, gate or chain at the back of your platform step. You can of course opt to keep the standard guardrail as shown on the image above.
Platform extensions are available to make the platform a little longer. Each tread extension adds 200mm onto the platform length.
2-3 working day delivery after shipping date to Mainland UK, between 9am - 5.30pm. Please see product for shipping date. Some products are excluded from this delivery option.
Standard 1-3 working day delivery after the shipping date, between 9am-5.30pm. Please see product for shipping date.
GUARANTEED NEXT DAY DELIVERY
All orders placed before 12pm Monday to Thursday will be shipped the same day for delivery the following working day.
Orders made before 12pm on Friday will be delivered on Monday and orders made after 12pm on a Friday will be deliviered Tuesday.
Please Note: Due to Covid-19 some couriers cannot guarantee a next day service. In the unlikley event this is missed we will refund the next day delivery cost and deliver your item as soon as possilbe.
COLLECT FROM BOLTON OFFICE
Available 09.00-16.30, Monday to Friday. Please allow 30 minutes to prepare your order.
Please note, not all delivery options are available for all products. All delivery times are subject to stock availability and order being placed before 12pm, Monday to Thursday. Please also be aware that some items may arrive separately due to various stock locations.
Where Do You Deliver To?
We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands.
Please note, an extra delivery charge will be applicable for deliveries to Isle of Man, Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All ZE, HS, KA, KY, G84. One of our Sales Administrators will contact you with the details.
Deliveries to these postcodes are likely to have a longer lead time. This is due to the couriers used to access these locations.
How Much Does it Cost?
Delivery cost depends on the size and weight of the item that you are buying. The majority of product on our website are free delivery to mainland UK, however larger items such as warehouse steps may occur an extra charge. For non-mainland UK addresses simply enter your postcode at checkout and this will generate a cost for delivery. Some items to non-mainland UK require a bespoke delivery quote and our team will be happy to assist.
What if I'm not in when you deliver?
Ladderstore.com deliveries are made on Mondays to Fridays (unless a Saturday pre-noon delivery has been requested) between 9am and 5.30pm. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. If there is another location to leave the delivery such as a safe place or with a neighbour the courier may opt for one of these alternatives. If it is not possible for the courier to leave the item elsewhere, the courier will leave a card at the delivery address confirming that they have attempted delivery. This card contains a contact number so you can speak directly to the couriers and agree a mutually convenient delivery time or alternatively, to arrange for you to collect the order directly from their depot. After three failed delivery attempts, your items will be returned to our warehouse. If a delivery has failed there may be an administration charge for failed deliveries.
Can I send things to more than one address?
We are happy to deliver all or part of your order to addresses other than your own. You'll have the option to tell us where you want to send the items in your basket during the checkout process.
What do I do if there is a problem?
First of all, and we cannot emphasise this enough, our couriers operate right up until 5.30pm every day. In the event that there is a problem, the best course of action is to call us on 01204 590 232.
What if the delivery looks damaged?
We need to know within 24 hours if there is a problem with your delivery. If the delivery looks obviously damaged please refuse the delivery. If it has been left or posted, then please retain all the delivery packaging and contact us. Before returning anything to us you need to contact us and get a Returns Number. We will need an image of the damaged product in order to process your replacement or refund. When returning the product it must be adequately re-packaged when returning to us. If you have any questions, or just want to confirm the details before you order then please call us on 01204 590 232, or by email on [email protected]
Returns & Replacements
If for any reason you are unhappy with your purchase, you can return it to us in its original condition and in adequate packaging within 30 days of the date you received the item for a full refund. If we need to arrange a collection on your behalf we will inform you of these costs before collecting your item and this amount will be deducted from your refund.
Certain items are excluded from this guarantee. This includes items that are made to measure or made to order.
Please Note - If you are a business there may be a restocking fee, depending on the item ordered.
Please ensure that you contact us before returning anything as you will need a valid returns number to accompany your products. At this stage, we will advise you on the next steps, as some items will be collected from you. If you have any questions, or just want to confirm the details before you order then please call us on 01204 590 232, or by email on [email protected]
How Do I Cancel an Order?
If you want to cancel an order that has not yet been delivered then you need to contact us as soon as possible. We will try and stop delivery so that a delivery charge is not incurred. Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent.
If you have received delivery and you want to cancel the order and return the goods, then you need to call, or email, so that we can send you a returns number.
In both cases, it will be helpful if you have the order number (from your order confirmation, or any update emails) and the date you placed the order handy. We will take some details and give you a returns number. This number has to accompany the return, both on the outside of the packaging and somewhere inside on a piece of paper.
We will expect the goods to be received back in our warehouse within 10 working days from notification of cancellation.
Please note: We will not refund your costs in returning the item to us unless you return the item to us because of an error on our part or because it is faulty. If you are a business there may be a restocking fee, depending on the item ordered.
We cannot cancel items made to your requirements if the manufacture of this item has been started. If you wish to cancel a bespoke product and the technical drawing has already been created, there may be a charge to cancel your order.
For your protection, we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.
Our returns policy does not cover goods made to order or bespoke items. They are not returnable.
How Do I Return My Order?
Please ensure that you contact us before returning anything as you will need a valid returns number.
Returns should be made within 30 days and in an adequate condition and suitably packaged for transit. You must include the original despatch note in the package you are returning to us
Ring us on 01204 590 232 or email us at [email protected] to notify us you'd like to return your item. Please quote your order number on your returned item.
We will then advise you what address to send the return to or arrange a collection of the product. (If damaged)
When Will I Get My Refund?
All returns arriving at our warehouse are processed within 3 working days. Unless we need to contact you further your refund will usually be processed with 7 days of receiving the returned goods and the absolute maximum time is taken should be no more than 30 days from you first contacting us to organise the return. Please remember that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Depending on how your order was paid for will depend on how we process the refund. Please see below for more information:
Payment via Card Online - Our system uses Sagepay and this encrypts your card details. We are however able to refund you on the card which was used at the time of purchase. You will usually see this refund on your bank statement within 3-5 business days.
Payment via Paypal - Paypal refunds are refunded directly to the account who made the purchase. This will usually show in your account within 3 to 5 days.
Payment on Account - If your payment has been made by purchase order we will issue you with a credit note against your account.
Payment via Phone - Any payments taken over the phone uses an analogue phone line to keep your data secure. We key your details directly into a terminal which uses a separate 4g connection. As we do not store your details at all, we will require you to give us a call with the details of the card you paid on to make the refund.
Payment via Bank Transfer - If you have paid for your order via bank transfer, again we do not have your bank details. In order for the refund to go ahead, we will need your account number and sort code to process the refund.
About your Statutory Rights?
Returning goods to Ladderstore.com for any reason does not affect your statutory rights. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information about your statutory rights on the Which Consumer Rights Website.