Shop our range of fixed vertical ladders. Vertical ladders are a safe and practical solution for a number of applications for the maintenance and access on buildings. We offer a range of fixed vertical ladders that can be customised to your requirements. This includes, walkthrough, parapet and safety cage which is recommended over 3m. When vertical ladders are over 10m a resting platform is required
Can't find a loft hatch that fits your loft opening? The Made to Measure Hatches are the perfect solution.
Our premium made to measure loft hatches are supplied as standard with an invisible keyhole system, which gives the hatch a more aesthetically pleasing finish. The hatch doors are made from mild steel and are finished in a white powder coating, which can be easily be painted if required. The made to measure loft hatch comply with all the updated energy conservation and air leakage requirements of Building Approved Documents L,B and C.
These hatches are available with two frame options; a picture frame style surround or a beaded finish that can be flushed to the ceiling. You can see examples of the different hatch types below.
Please Note: Other hatch options are available on request. For further information please don't hesitate to contact us. For a quote on hatches above 900 mm, please use our Bespoke Loft Hatch Quote button above.
Order Process - Once we have received your order we will issue a drawing approval with full specs which needs to be signed off before manufacturing commences. The drawing is usually produced in two working days at the latest. Hatches are designed with a 10 mm tolerance so please bear this in mind when you receive your drawing dimensions. Manufacturing WILL NOT begin until we have received a signed drawing approval. Delivery from the date of the drawing approval confirmation to delivery is approximately 10 days.
The made to measure hatch comes as standard with a plastic square drive budget key. There is the option to pay extra and get a long reach metal key which at 800mm long allows the invisible keyhole system to be operated from the ground!
Please Note:This product is made to order and is non-returnable.
The loft hatch is first class apart from the catch assembly, which is riveted into position then bent to fit.
Very impressed! Looks well made and fit for purpose. Also looks very smart.
Thank you for the quality of your staff and service they provide. The chap I dealt with was polite, knowledgeable and dealt with my questions efficiently and speedily.
I searched the internet for a made to measure loft access hatch. After several searches I came across Ladderstore and their services. After speaking to your colleagues on the support desk I was immediately surprised how easy it was to place an order for a new loft hatch that has been neglected over the past few years by previous carpenters.
The measurements were passed to the technical team to design my specific requirements and was told I would have it in roughly 10 days. I was quite surprised to receive the completed loft hatch before its anticipated delivery time. It took me and the wife about 20 minutes to fit it. It looks amazing! I then spent time plastering the bodged attempt from the previous builders and now all I have to do I paint to finish off.
I have no hesitation in recommending Ladderstore. Their team are very customer service oriented and professional in all aspects.
Having recently moved in we decided that we should insulate our loft so that it was at the suggested minimum of 270mm of insulation. In doing so we read up about having holes in insulation made it less effective.
One of the biggest holes in the insulation was the loft hatch, which was just a roughly cut piece of wood covering the hole. I found the Ladderstore custom made insulated loft hatch which does just the job. Not only is it insulated but also fire rated.
My experience with Ladderstore has been very good. They have been helpful and answered questions about delivery when I had them. I would be more than happy to use them again.
Good product and quite easy to install, although it was slightly heavy for a one man installation. Very pleased with the end result.
I am really pleased with the loft hatch it looks perfect. We have used it in our new porch extension, I needed to put a hatch in the new loft as we had to run the existing boiler flue through the new ceiling and roof, so needed access to inspect the flue when the boiler is serviced. There wasn't enough room to put a standard loft hatch in so I came across your website and saw all of the good feedback left by other customers, so I decided to order through yourselves.
The product is excellent and fitted perfectly, and everyone who comes into the extension comments on how neat it looks in the ceiling. Ordering the hatch was simple and delivery was within a couple of weeks, so thank you for the excellent product and delivery service.
I have no concerns in recommending you to other prospective buyers.
The made to measure hatch was required due to the narrow spacing of the roof timbers in the new build double garage.
I was very pleased with the hatch from its straightforward installation, ease of operation and its aesthetic appearance. The product was easy to order on-line and arrived within the quoted timescale.
We used the Made to Measure Loft Hatch for an opening that was a smaller size than you can get in the standard shops like B&Q and Homebase.
The problem was solved by Ladderstore, and on top of that, the look and quality was just what we were looking for on our new home refurbishment.
The loft hatch has been used to replace a horrible old loft hatch in my home. The old one was a plank of white wood whereas this is a nice hinged recessed piece which is simple and effective. Also the frame is very small which means the loft hatch is larger than its predecessor.
During purchase the customer service was great and the drawings were very professional. It was delivered damage free and very easy to install.
Clarke Property Maintenance
Very good, it is well made and was fitted easily into the space required.
Very happy with loft hatch, very good quality & workmanship. Very easy to fit & looks so much better than old hatch.
The made to measure loft access hatch is much better than my original hatch. The key to open the hatch could have been longer as I need a ladder to reach the opening.
Chris, Waltham Supplies
The Bespoke hatch is now installed. Our fitter and myself are very impressed with the quality & ease of installation, it just took around 20 minutes to install.
The only little issue would be if the stopper is left in place then you would have to use steps to drop the hatch down. As it happens our client is happy for the stopper to be left out as he ordered through yourselves the long pole tool.
We will definitely use you again without question as the communication from yourself Jacky was professional & efficient. Our contractor was extremely pleased with the product which is rare.
We needed the bespoke hatch as we are renovating a house and the loft hatch wasn't any measurement that was 'off the shelf', they were too small or too large.
As we are using the loft for storage we needed to get it made to measure to ensure that all the items we have stored up there we could get back down again.
It was very easy to fit and the plasterer has just taken down the frame to plaster and put it on again which was also easy. Looks great!
I finally fitted the hatch today will help from two teenage sons and it fits perfectly so thanks very much. Its a great improvement on what was there before.
2-3 working day delivery after shipping date to Mainland UK, between 9am - 5.30pm. Please see product for shipping date. Some products are excluded from this delivery option.
Standard 1-3 working day delivery after the shipping date, between 9am-5.30pm. Please see product for shipping date.
GUARANTEED NEXT DAY DELIVERY
All orders placed before 12pm Monday to Thursday will be shipped the same day for delivery the following working day.
Orders made before 12pm on Friday will be delivered on Monday and orders made after 12pm on a Friday will be delivered Tuesday.
Please Note: Due to Covid-19 some couriers cannot guarantee a next day service. In the unlikely event this is missed we will refund the next day delivery cost and deliver your item as soon as possible.
COLLECT FROM BOLTON OFFICE
Available 09.00-16.30, Monday to Friday. Please allow 30 minutes to prepare your order. Please note this service is only available on selected products.
Please note, not all delivery options are available for all products. All delivery times are subject to stock availability and order being placed before 12pm, Monday to Thursday. Please also be aware that some items may arrive separately due to various stock locations.
Where Do You Deliver To?
We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands.
Please note, an extra delivery charge will be applicable for deliveries to Isle of Man, Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All ZE, HS, KA, KY, G84. One of our Sales Administrators will contact you with the details.
Deliveries to these postcodes are likely to have a longer lead time. This is due to the couriers used to access these locations.
How Much Does it Cost?
Delivery cost depends on the size and weight of the item that you are buying. The majority of product on our website are free delivery to England & Wales, some postcodes in Scotland may incur extra charges including orders to the highlands. For non-mainland UK addresses simply enter your postcode at checkout and this will generate a cost for delivery, if no cost is generated contact our team for futher assistance.
What if I'm not in when you deliver?
Ladderstore.com deliveries are made on Mondays to Fridays (unless a Saturday pre-noon delivery has been requested) between 9am and 5.30pm. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. If there is another location to leave the delivery such as a safe place or with a neighbour the courier may opt for one of these alternatives. If it is not possible for the courier to leave the item elsewhere, the courier will leave a card at the delivery address confirming that they have attempted delivery. This card contains a contact number so you can speak directly to the couriers and agree a mutually convenient delivery time or alternatively, to arrange for you to collect the order directly from their depot. After three failed delivery attempts, your items will be returned to our warehouse. If a delivery has failed there may be an administration charge for failed deliveries.
Can I send things to more than one address?
We are happy to deliver all or part of your order to addresses other than your own. You'll have the option to tell us where you want to send the items in your basket during the checkout process.
What do I do if there is a problem?
First of all, and we cannot emphasise this enough, our couriers operate right up until 5.30pm every day. In the event that there is a problem, the best course of action is to call us on 01204 590 232.
What if the delivery looks damaged?
We need to know within 24 hours if there is a problem with your delivery. If the delivery looks obviously damaged please refuse the delivery. If it has been left or posted, then please retain all the delivery packaging and contact us. Before returning anything to us you need to contact us and get a Returns Number. We will need an image of the damaged product in order to process your replacement or refund. When returning the product it must be adequately re-packaged when returning to us. If you have any questions, or just want to confirm the details before you order then please call us on 01204 590 232, or by email on [email protected]
Returns & Replacements
If for any reason you are unhappy with your purchase, you can return it to us in its original condition and in adequate packaging within 30 days of the date you received the item for a full refund. If we need to arrange a collection on your behalf we will inform you of these costs before collecting your item and this amount will be deducted from your refund.
Certain items are excluded from this guarantee. This includes items that are made to measure or made to order.
Please Note - If you are a business there may be a restocking fee, depending on the item ordered.
Please ensure that you contact us before returning anything as you will need a valid returns number to accompany your products. At this stage, we will advise you on the next steps, as some items will be collected from you. If you have any questions, or just want to confirm the details before you order then please call us on 01204 590 232, or by email on [email protected]
How Do I Cancel an Order?
If you want to cancel an order that has not yet been delivered then you need to contact us as soon as possible. We will try and stop delivery so that a delivery charge is not incurred. Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent.
If you have received delivery and you want to cancel the order and return the goods, then you need to call, or email, so that we can send you a returns number.
In both cases, it will be helpful if you have the order number (from your order confirmation, or any update emails) and the date you placed the order handy. We will take some details and give you a returns number. This number has to accompany the return, both on the outside of the packaging and somewhere inside on a piece of paper.
We will expect the goods to be received back in our warehouse within 10 working days from notification of cancellation.
Please note: We will not refund your costs in returning the item to us unless you return the item to us because of an error on our part or because it is faulty. If you are a business there may be a restocking fee, depending on the item ordered.
We cannot cancel items made to your requirements if the manufacture of this item has been started. If you wish to cancel a bespoke product and the technical drawing has already been created, there may be a charge to cancel your order.
For your protection, we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.
Our returns policy does not cover goods made to order or bespoke items. They are not returnable.
How Do I Return My Order?
Please ensure that you contact us before returning anything as you will need a valid returns number.
Returns should be made within 30 days and in an adequate condition and suitably packaged for transit. You must include the original despatch note in the package you are returning to us
Ring us on 01204 590 232 or email us at [email protected] to notify us you'd like to return your item. Please quote your order number on your returned item.
We will then advise you what address to send the return to or arrange a collection of the product. (If damaged)
When Will I Get My Refund?
All returns arriving at our warehouse are processed within 3 working days. Unless we need to contact you further your refund will usually be processed with 7 days of receiving the returned goods and the absolute maximum time is taken should be no more than 30 days from you first contacting us to organise the return. Please remember that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Depending on how your order was paid for will depend on how we process the refund. Please see below for more information:
Payment via Card Online - Our system uses Sagepay and this encrypts your card details. We are however able to refund you on the card which was used at the time of purchase. You will usually see this refund on your bank statement within 3-5 business days.
Payment via Paypal - Paypal refunds are refunded directly to the account who made the purchase. This will usually show in your account within 3 to 5 days.
Payment on Account - If your payment has been made by purchase order we will issue you with a credit note against your account.
Payment via Phone - Any payments taken over the phone uses an analogue phone line to keep your data secure. We key your details directly into a terminal which uses a separate 4g connection. As we do not store your details at all, we will require you to give us a call with the details of the card you paid on to make the refund.
Payment via Bank Transfer - If you have paid for your order via bank transfer, again we do not have your bank details. In order for the refund to go ahead, we will need your account number and sort code to process the refund.
About your Statutory Rights?
Returning goods to Ladderstore.com for any reason does not affect your statutory rights. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information about your statutory rights on the Which Consumer Rights Website.