Ladderstore, the Authority in Access
Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.
Ladderstore was started in Bolton in 2004 by Gail Hounslea (who is now the Managing Director). We are independent specialists in all things working at height and work alongside all the UK and European manufacturers.
We have developed a Ladder Log Asset Management System that is simple to use and widely used by companies of all sizes (including Housing Associations, NHS, large building companies and many high street retailers).
Our Products & Services
We have worked hard in order to offer our customers bespoke solutions and have assisted many large companies to come up with a made to order product to suit very varied applications. Ladderstore is one of the main providers in the UK of rolling library ladders and have worked with many prestigious companies to manufacture and design these custom made stylish solutions for bars, large retail shops and homes around the UK.
Ladderstore is also able to design all sorts of custom built Working at Height products such as Vertical Access Ladders from ‘back of the fag packet’ drawings to highly technical architects drawings and in most instances provide a technical drawing and specification for our customer where required.
Ladderstore works alongside the HSE in its annual Ladder Exchange (we have exchanged over 500 dodgy ladders in the last couple of years). We are also part of the Haydock Working Well Together Group. This helps smaller construction companies learn about health and safety issues from the HSE, larger construction companies and other partners. We regularly take part in many of the free events across the North West to promote continuous improvement in health and safety performance.
Ladderstore is a Preferred Supplier of most of the UK’s Ladder Manufacturers and work closely with Youngman, Werner, Lyte, Bratts. MFB, Chase, Little Giant and all the other UK manufacturers. We are also a Preferred Supplier of the German companies Zarges and Hailo. If our customer needs a demonstration or visit we can normally sort out one of our experienced staff or our manufacturing partners Sales Team to make a visit where required.
Our team endeavour to put the customer at the heart of all we do and we undergo frequent training to enable us to deliver industry leading innovation. Ladderstore has a technical team who are continually updating the website with new products, extra facts and better descriptions. Our friendly, enthusiastic and helpful customer service team works with existing and new customers to recommend the safest option for our customer’s job taking into account all the latest health and safety information.
We care about our people and have the Investors in People Gold Standard badge to prove it and spend time and money on training our team. We work in partnership with our suppliers trying to add value to them as well as our customers. We also have ISO:9001 accreditation in order to make our Customer Journey as smooth as possible. In 2015, we were also awarded as one of the UK's Top 100 Apprentice Employers.
We are also proud patrons of the Bolton Lads & Girls Club.
What People Say About Us
At Ladderstore we are extremely passionate about our customer service and we really try hard to get it right. Our staff go the extra mile for all our customers - big and small and we judge our success by the feedback we get from our customers.
We value feedback from our customers. It not only gives us the reassurance that the services we provide are working, but provides ideas and inspiration for how we can improve.
We are so confident that you will be happy with your order, that we offer you our unconditional guarantee … if you place an order with us and you are not entirely satisfied with it - simply return it within 30 days and we will immediately refund your purchase; no "ifs", "buts" or "maybes".
If you have any comments or complaints please contact me, Gail Hounslea on 01204 590230 or email me.