I was looking for a telescopic ladder to solve a loft ladder problem on a job I was doing, in Carephilly, South Wales. I boarded out the loft in this particular house, but surrounding the loft hatch is the hot water tank, a considerable amount of pipe work and roofing trusses.
There was no room for a conventional loft ladder to fold away on the loft floor. Replacing the hatch with a larger, combined hatch and ladder assembly was also not an option due to the lack of space and the surrounding pipe work.
The solution was to raise the loft floor, on loft legs that you normally use to maintain the insulation creating a solid floor over the pipe work and then opt for a ladder that would store directly over a relatively small loft hatch.
Online I compared several telescopic ladders, I didn't just select the cheapest but went for the website with what I thought was the best information about the ladder and its installation.
I've installed dozens of loft ladders, but this was my first telescopic ladder install. I wanted to know, and be certain, on the day at the job, I knew what I was doing and it would work.
I ordered the ladder from your website and it was delivered quickly. Brilliant. The install went well too. My only niggle with the ladder is that it is not adjustable once installed. The adjustments (length) have to be made prior to installation. In my case, this meant getting the ladder in place, deciding to change the standing length but having to take the ladder down to do so. I think, by design, this should be possible with the ladder in situ. But it's a minor thing.
I'm used to grinding, grating steel and aluminium ladders which aren't that pleasant to use, but functional. This telescopic thing is like something off the Starship Enterprise, it's amazing. Absolutely brilliant. I installed it and immediately developed loft ladder envy. I've never before considered upgrading my own loft ladder, but I just might have to.
A straightforward job I was pleased with and the customers were well impressed with it too. It looks the part, easy to operate and is really sturdy in use. Ten out of ten.