Climb It Lightweight Folding Slim Step - 2 TreadIn stockModel FS192ZRange Features
- Ultra Slim Design
- 330 X 260 mm Platform
- High Handrail
|Tread Information||Number of Treads Shown Includes The Platform / Top Step|
|More Specifications||Base Diameter - 435 mm
Loaded Height - 430 mm
Unloaded Height - 435 mm
Top Diameter - 290 mm
|2-3 working day delivery after shipping date to Mainland UK, between 9am - 5.30pm. Please see product for shipping date. Some products are excluded from this delivery option.|
|Standard 1-3 working day delivery after the shipping date, between 9am-5.30pm. Please see product for shipping date.|
|GUARANTEED NEXT DAY DELIVERY|
All orders placed before 12pm Monday to Thursday will be shipped the same day for delivery the following working day.
Orders made before 12pm on Friday will be delivered on Monday and orders made after 12pm on a Friday will be delivered Tuesday.
Please Note: Due to Covid-19 some couriers cannot guarantee a next day service. In the unlikely event this is missed we will refund the next day delivery cost and deliver your item as soon as possible.
|COLLECT FROM BOLTON OFFICE|
|Available 09.00-16.30, Monday to Friday. Please allow 30 minutes to prepare your order. Please note this service is only available on selected products.|
Please note, not all delivery options are available for all products. All delivery times are subject to stock availability and order being placed before 12pm, Monday to Thursday. Please also be aware that some items may arrive separately due to various stock locations.
We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands.
Please note, an extra delivery charge will be applicable for deliveries to Isle of Man, Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All ZE, HS, KA, KY, G84. One of our Sales Administrators will contact you with the details.
Deliveries to these postcodes are likely to have a longer lead time. This is due to the couriers used to access these locations.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition and in adequate packaging within 30 days of the date you received the item for a full refund. If we need to arrange a collection on your behalf we will inform you of these costs before collecting your item and this amount will be deducted from your refund.
Certain items are excluded from this guarantee. This includes items that are made to measure or made to order.
Please Note - If you are a business there may be a restocking fee, depending on the item ordered.
Please ensure that you contact us before returning anything as you will need a valid returns number to accompany your products. At this stage, we will advise you on the next steps, as some items will be collected from you. If you have any questions, or just want to confirm the details before you order then please call us on 01204 590 232, or by email on [email protected]
If you want to cancel an order that has not yet been delivered then you need to contact us as soon as possible. We will try and stop delivery so that a delivery charge is not incurred. Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent.
If you have received delivery and you want to cancel the order and return the goods, then you need to call, or email, so that we can send you a returns number.
In both cases, it will be helpful if you have the order number (from your order confirmation, or any update emails) and the date you placed the order handy. We will take some details and give you a returns number. This number has to accompany the return, both on the outside of the packaging and somewhere inside on a piece of paper.
We will expect the goods to be received back in our warehouse within 10 working days from notification of cancellation.
Please note: We will not refund your costs in returning the item to us unless you return the item to us because of an error on our part or because it is faulty. If you are a business there may be a restocking fee, depending on the item ordered.
We cannot cancel items made to your requirements if the manufacture of this item has been started. If you wish to cancel a bespoke product and the technical drawing has already been created, there may be a charge to cancel your order.
For your protection, we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.
Our returns policy does not cover goods made to order or bespoke items. They are not returnable.
Please ensure that you contact us before returning anything as you will need a valid returns number.
We will then advise you what address to send the return to or arrange a collection of the product. (If damaged)
All returns arriving at our warehouse are processed within 3 working days. Unless we need to contact you further your refund will usually be processed with 7 days of receiving the returned goods and the absolute maximum time is taken should be no more than 30 days from you first contacting us to organise the return. Please remember that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Depending on how your order was paid for will depend on how we process the refund. Please see below for more information:
Payment via Card Online - Our system uses Sagepay and this encrypts your card details. We are however able to refund you on the card which was used at the time of purchase. You will usually see this refund on your bank statement within 3-5 business days.
Payment via Paypal - Paypal refunds are refunded directly to the account who made the purchase. This will usually show in your account within 3 to 5 days.
Payment on Account - If your payment has been made by purchase order we will issue you with a credit note against your account.
Payment via Phone - Any payments taken over the phone uses an analogue phone line to keep your data secure. We key your details directly into a terminal which uses a separate 4g connection. As we do not store your details at all, we will require you to give us a call with the details of the card you paid on to make the refund.
Payment via Bank Transfer - If you have paid for your order via bank transfer, again we do not have your bank details. In order for the refund to go ahead, we will need your account number and sort code to process the refund.