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EXPERT ADVICE ALL OUR TEAM ARE LADDER ASSOCIATION ACCREDITED

A Message From Our Managing Director Gail Hounslea. 

The safety of our customers and employees is always at the top of our priorities as a business, and to encourage them to stay at home and stay safe we have made the decision to temporarily close our offices. 

Our main phone lines will be switched off but our website will be fully operational. With that said, more and more of our manufacturers are now closing, which means likely delays to your orders. If you place an order with us it will be despatched as soon as these suppliers re-open. 

In the meantime, thank you for your patience and understanding,  let’s all make a collective effort to stay indoors, help each other, keep positive and be safe. 

Frequently Asked Questions

How can I contact Ladderstore for help whilst the office is temporarily closed?

You can contact us by calling 01204 590232 during the hours of 10 am and 4 pm or email sales@ladderstore.com 

What is happening with my order? 

If you have placed an order with us we will attempt to get your item delivered as soon as possible. The timeframe of your delivery will depend on a number of factors, however we will aim to keep you in the loop as much as possible with limited emergency staff working from home. 

Can I collect my order? 

Due to government advice surrounding unnecessary travel we have decided to stop allowing the collections of any products. 

All Other Queries

Although our phone lines are closed we will be operating an emergency contact system for our customers who need to get in touch. You can contact us between 10am and 4pm on 01204 590232 or email us on sales@ladderstore.com.