Dimes L3 Folding Steel Loft Ladder - 3.00m Galvanised Steel
Dimes retractable ladders are at the absolute top end of the market in terms of quality, style and practical design. For some reason most of the staff at Ladderstore.com have visited their factories in Modena, Italy (usually in the summer!), but really because of the comprehensive range that they supply. It's true to say that there will be a ladder to fit almost any requirement, and if your needs are detailed then we will get them to make your ladder up to spec for us. Yes, it can take a few weeks to get them shipped over from Italy, but we guarantee that if you want the best then it is absolutely worth the wait.
The L3 features a fully spring balanced MDF trap door for easy and smooth operation, with a pressed steel ceiling hole lining for extra strength. They come with an integral architrave which covers the joint between the ladder frame and the hole in your ceiling so you don't have to pay extra for materials to make one. They come with safety hand rails on both sides as standard, hand rails on the loft opening lining and large, comfort treads for additional safety. You can order the ladders in a 'natural' galvanised steel finish, or a white polyester powder coat finish (RAL 7035).
Since the ladder folds to store on its own hatch it takes up minimal storage space. The ladder is ideally suited for both domestic, commercial and industrial use and is perfect for non standard openings and where loft space is restricted. A Free pole is supplied with the ladders.
The ladder comes comes complete with MDF hatch door and mounted in an integral strong, steel pressed frame, which lines the hatch opening, ready to install. Double safety hand rails fitted as standard and outstanding quality backed up with a 10 Year Guarantee. With a duty rating of 150kg these heavy duty ladders are suitable for use in domestic, offices and industrial premises.
Comprehensive range will fit almost all requirements, and a bespoke service for those who have tricky dimensions to fit.
|Please Note||Please be aware that the average weight of this product boxed for delivery is 50 - 60 kg. A pole hook is provided to access the trapdoor.|
|Floor to Ceiling Height||2750 to 3000 mm|
|Supplied Frame/Hatch Size(s)||700 x 1000 or 1200 or 1300 mm|
|Min Loft Opening Size Required||700 x 1000 mm|
|Loft Space Horizontal Clearance||0 mm|
|Loft Space Vertical Clearance||240 mm|
|Min Folding Swing Clearance Required||1490 mm|
|Minimum Landing Space||1070 to 1290 mm|
|Loft Opening Max Depth||250 mm|
|Tread Dimensions||360 x 110 mm|
|Ladder Width||500 mm|
|More Specifications||Duty Rating: 150 Kg|
We are in our late sixties and currently fit and able. We wanted a loft ladder that we can continue to use with confidence as we get older. It had, therefore, to be as safe and as robust as possible and easy to use. For example, there should be no flexing, with good handrails on the ladder itself and at the entrance to the loft. The Dimes L3 has delivered well in these important respects and we would recommend it on that basis. Unfortunately, there is a downside. Our ladder definitely didn’t live up to the claim “Dimes retractable ladders are at the absolute top end of the market in terms of quality”. The ladder was poorly finished to the extent that it was potentially dangerous. There were sharp edges on treads where you were likely to reach to fold and unfold it. There were also sharp burrs around the safety clasp that could very easily cut your hand. This risk was increased, as the clasp was extremely stiff and difficult to use. Our professional installer has now eliminated these hazards but they shouldn’t have been there in the first place. With regard to ease of use a degree of technique is required when folding and unfolding but once mastered everything is fine. Finally, it should be mentioned that the hatch isn’t insulated and comes unfinished . It is also fairly industrial in appearance with a number of domed nuts visible on its exposed surface. I’m sure it will look fine when painted. Overall, we are very happy with the L3 but strongly recommend the manufacturer pays much greater attention to the quality of it’s finishing which on our ladder initially rendered the ladder unsafe.
|2-3 working day delivery after shipping date to Mainland UK, between 9am - 5.30pm. Please see product for shipping date. Some products are excluded from this delivery option.|
|Standard 1-3 working day delivery after the shipping date, between 9am-5.30pm. Please see product for shipping date.|
|GUARANTEED NEXT DAY DELIVERY|
All orders placed before 12pm Monday to Thursday will be shipped the same day for delivery the following working day.
Orders made before 12pm on Friday will be delivered on Monday and orders made after 12pm on a Friday will be delivered Tuesday.
Please Note: Due to Covid-19 some couriers cannot guarantee a next day service. In the unlikely event this is missed we will refund the next day delivery cost and deliver your item as soon as possible.
|COLLECT FROM BOLTON OFFICE|
|Available 09.00-16.30, Monday to Friday. Please allow 30 minutes to prepare your order. Please note this service is only available on selected products.|
Please note, not all delivery options are available for all products. All delivery times are subject to stock availability and order being placed before 12pm, Monday to Thursday. Please also be aware that some items may arrive separately due to various stock locations.
Where Do You Deliver To?
We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands.
Please note, an extra delivery charge will be applicable for deliveries to Isle of Man, Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All ZE, HS, KA, KY, G84. One of our Sales Administrators will contact you with the details.
Deliveries to these postcodes are likely to have a longer lead time. This is due to the couriers used to access these locations.
How Much Does it Cost?
- Delivery cost depends on the size and weight of the item that you are buying. The majority of product on our website are free delivery to mainland UK, however larger items such as warehouse steps may occur an extra charge. For non-mainland UK addresses simply enter your postcode at checkout and this will generate a cost for delivery. Some items to non-mainland UK require a bespoke delivery quote and our team will be happy to assist.
What if I'm not in when you deliver?
- Ladderstore.com deliveries are made on Mondays to Fridays (unless a Saturday pre-noon delivery has been requested) between 9am and 5.30pm. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. If there is another location to leave the delivery such as a safe place or with a neighbour the courier may opt for one of these alternatives. If it is not possible for the courier to leave the item elsewhere, the courier will leave a card at the delivery address confirming that they have attempted delivery. This card contains a contact number so you can speak directly to the couriers and agree a mutually convenient delivery time or alternatively, to arrange for you to collect the order directly from their depot. After three failed delivery attempts, your items will be returned to our warehouse. If a delivery has failed there may be an administration charge for failed deliveries.
Can I send things to more than one address?
- We are happy to deliver all or part of your order to addresses other than your own. You'll have the option to tell us where you want to send the items in your basket during the checkout process.
What do I do if there is a problem?
- First of all, and we cannot emphasise this enough, our couriers operate right up until 5.30pm every day. In the event that there is a problem, the best course of action is to call us on 01204 590 232.
What if the delivery looks damaged?
- We need to know within 24 hours if there is a problem with your delivery. If the delivery looks obviously damaged please refuse the delivery. If it has been left or posted, then please retain all the delivery packaging and contact us. Before returning anything to us you need to contact us and get a Returns Number. We will need an image of the damaged product in order to process your replacement or refund. When returning the product it must be adequately re-packaged when returning to us. If you have any questions, or just want to confirm the details before you order then please call us on 01204 590 232, or by email on [email protected]
Returns & Replacements
If for any reason you are unhappy with your purchase, you can return it to us in its original condition and in adequate packaging within 30 days of the date you received the item for a full refund. If we need to arrange a collection on your behalf we will inform you of these costs before collecting your item and this amount will be deducted from your refund.
Certain items are excluded from this guarantee. This includes items that are made to measure or made to order.
Please Note - If you are a business there may be a restocking fee, depending on the item ordered.
Please ensure that you contact us before returning anything as you will need a valid returns number to accompany your products. At this stage, we will advise you on the next steps, as some items will be collected from you. If you have any questions, or just want to confirm the details before you order then please call us on 01204 590 232, or by email on [email protected]
How Do I Cancel an Order?
If you want to cancel an order that has not yet been delivered then you need to contact us as soon as possible. We will try and stop delivery so that a delivery charge is not incurred. Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent.
If you have received delivery and you want to cancel the order and return the goods, then you need to call, or email, so that we can send you a returns number.
In both cases, it will be helpful if you have the order number (from your order confirmation, or any update emails) and the date you placed the order handy. We will take some details and give you a returns number. This number has to accompany the return, both on the outside of the packaging and somewhere inside on a piece of paper.
We will expect the goods to be received back in our warehouse within 10 working days from notification of cancellation.
Please note: We will not refund your costs in returning the item to us unless you return the item to us because of an error on our part or because it is faulty. If you are a business there may be a restocking fee, depending on the item ordered.
We cannot cancel items made to your requirements if the manufacture of this item has been started. If you wish to cancel a bespoke product and the technical drawing has already been created, there may be a charge to cancel your order.
For your protection, we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.
Our returns policy does not cover goods made to order or bespoke items. They are not returnable.
How Do I Return My Order?
Please ensure that you contact us before returning anything as you will need a valid returns number.
- Returns should be made within 30 days and in an adequate condition and suitably packaged for transit. You must include the original despatch note in the package you are returning to us
- Ring us on 01204 590 232 or email us at [email protected] to notify us you'd like to return your item. Please quote your order number on your returned item.
We will then advise you what address to send the return to or arrange a collection of the product. (If damaged)
When Will I Get My Refund?
All returns arriving at our warehouse are processed within 3 working days. Unless we need to contact you further your refund will usually be processed with 7 days of receiving the returned goods and the absolute maximum time is taken should be no more than 30 days from you first contacting us to organise the return. Please remember that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Depending on how your order was paid for will depend on how we process the refund. Please see below for more information:
Payment via Card Online - Our system uses Sagepay and this encrypts your card details. We are however able to refund you on the card which was used at the time of purchase. You will usually see this refund on your bank statement within 3-5 business days.
Payment via Paypal - Paypal refunds are refunded directly to the account who made the purchase. This will usually show in your account within 3 to 5 days.
Payment on Account - If your payment has been made by purchase order we will issue you with a credit note against your account.
Payment via Phone - Any payments taken over the phone uses an analogue phone line to keep your data secure. We key your details directly into a terminal which uses a separate 4g connection. As we do not store your details at all, we will require you to give us a call with the details of the card you paid on to make the refund.
Payment via Bank Transfer - If you have paid for your order via bank transfer, again we do not have your bank details. In order for the refund to go ahead, we will need your account number and sort code to process the refund.
About your Statutory Rights?
- Returning goods to Ladderstore.com for any reason does not affect your statutory rights. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information about your statutory rights on the Which Consumer Rights Website.