We love getting feedback and comments from our customers, and this one is so good we had to share it with everyone.
Taylor in our customer service team recently took an order from Graham for a Hailo Combination Ladder with Adjustable Stabiliser. We didn't expect to get such wonderful comments back...
"Hallo Taylor, Much obliged, and thanks for all your help. This is a Chrissie prezzie from mom. I am real chuffed. Here she is … 83 and bonkers as a box of frogs. (She’s the one on the left without the beard)."
Taylor then asked whether we could use his comments on our website and Graham was very happy to oblige.
"Oh my word, you know me too well - I just love looking at pictures of me! So please feel free to use howsoever you wish, if it helps. Incidentally, you may be amused to know that mom is 83 in a couple of months time - she still comes to the gym with me three times a week and still rides pillion on my Harley in her own leathers. And still enjoys a glass of fine wine. A character or what? Everybody loves her. Only trouble is, she’s deaf as a stump! Cheers for now."
Well, we couldn't let the fact that it's Graham's mum's 83rd birthday soon pass us by, so a card and present are in the post.
Graham has been back in touch...
"Would you please pass a message to the delightful Taylor?
My ladders arrived a few days ago; I haven’t taken the clear wrapper off yet (my mom, who has paid for them as a Christmas gift has insisted I hide them away until Santa comes!) but I have inspected them as best I can and they appear to be all OK.
Taylor knows it is mom’s 83rd birthday soon and she has this morning received her card and a bottle of wine. I can tell you that she is so-o-o-o chuffed; you have really made her day!
Thank you so much. Between you all, and especially Taylor, you have helped turn a simple ladder-purchase into a really memorable experience. Now that’s service, and it is very much appreciated.
Toodle-pip for now …"
Thanks Graham :)