| Ladderstore.com offers a
30 Day No Quibble Guarantee which operates over and
above the 7 days stipulated by law that most other retailers adhere
to. Our 30-day no quibble guarantee means that if for any reason you
are unhappy with your purchase, you can return it to us in its original
condition and in adequate packaging within 30 days of the date you
received the item and we will issue a full refund for the price you
paid for the item (you will only have to pay for the delivery, unless
the item is faulty). Please ensure that you contact us before returning
anything as you will need a valid returns number to accompany your
products. If you have any questions, or just want to confirm the details
before you order then please call us on 01204 590 232, or by email
on info@ladderstore.com. |
 |
| How Do I Cancel an Order? |
If you want to cancel an order that has not yet
been delivered then you need to contact us as soon as possible. We
will try and stop delivery so that a delivery charge is not incurred.
Orders are normally processed immediately so we may have already packaged
your order and made arrangements for it to be sent to you. If this
is the case then we cannot always stop the order from being sent.
If you have received a delivery and you want to cancel the order,
and return the goods, then you need to call, or email, so that we
can send you a returns number.
In both cases it will be helpful if you have the order number (from
your order confirmation, or any update emails) and the date you placed
the order handy. We will take some details and give you a returns
number. This number has to accompany the return, both on the oustide
of the packaging and somehwere inside on a piece of paper.
We will expect the goods to be received back in our warehouse within
10 working days from notification of cancellation. Please
note: We will not refund your costs in returning the item
to us unless you return the item to us because of an error on our
part or because it is faulty. For your protection we recommend that
you use a Recorded Delivery service. We cannot issue refunds for goods
that fail to reach us. Please note that you will be responsible for
the cost of returning the goods to us unless we have delivered the
item to you in error or the item is faulty. We can organize the collection
of your item if neccessary. The cost of return to us by courier will
be at least £12.95 (mainland UK only. For other areas please
contact us at Customer Services on 01204 590 232 or info@ladderstore.com)
and can be subject to variation depending on the ladder in question.
Our returns policy does not cover goods made to order
or bespoke items. They are not returnable. |
|
| How Do I Return My Order? |
Please ensure you have followed ALL the points
below to minimize any delay in dealing with your exchanged or returned
item(s)
- Returns should be made within 30 days and in an adequate condition
and suitably packaged for transit. You must include the original
despatch note in the package you are returning to us
- You must include the original batteries if included
- Ring us on 01204 590 232 or email us at info@ladderstore.com
to obtain a returns number. No returned item will be accepted
without this number.
All items to be returned should be addressed to:
Ladderstore.com Returns
Unit 31 New Hall Hey Business Park
New Hall Hey Road
Rossendale
Lancashire
BB4 6HL
We can organize the collection of your item if neccessary. The cost
of return to us by courier will be at least £12.95 (mainland
UK only). |
|
| When Will I get My Refund? |
All returns arriving at our warehouse are processed
immediately. Unless we need to contact you further your refund will
usually be processed with 7 days of receipt and the absolute maximium
time taken should be no more than 30 days from you first contacting
us to organise the return.
Please remember that you will be responsible for the cost of returning
the goods to us unless we have delivered the item to you in error
or the item is faulty.
If a discount was applied to your original order, the amount refunded
will be adjusted to allow for the revised order value and appropriate
discount level. |
|
| About your Statutory Rights? |
| Returning goods to Ladderstore.com for any reason
does not affect your statutory rights. By law, customers located in
the European Union have the right to withdraw from the purchase of
an item within seven working days of the day after the date the item
is delivered. For more information about your statutory rights, please
visit the Department of Trade and Industry Consumer Gateway website
at: http://www.dti.gov.uk/consumers/fact-sheets/page24635.html
|
For your protection we recommend that you use a Recorded Delivery
service when returning goods. You can take your parcel to the
local Post Office and they will give you a reference number,
which you can use if there is a problem.
The Working at Height Directives require that the employees in your workplace know how to safely use and inspect a ladder.
Arun District Council needed to source a suitable vertical fixed ladder system for the restoration of Grade II listed Hotham Clock Tower where hooped ladders could not be fitted due to the fixed apertures of the landings. Conservation architect Barry Stow relied on Ladderstore's expertise to specify a vertical fixed ladder solution.
Safe access and egress to the top decks of double deck trailers is becoming an issue as their popularity increases. City Link approached Ladderstore with their concerns and asked if they could help design a bespoke solution that would suit both double deck trailers and single deck trailers.
City Response Limited needed to increase the awareness among its staff of safe working at height practice and to meet the legislations requirements.
Versatile, Valuable and Safe