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    2/3 working days

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  • SPECIALIST PRODUCTS

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Shipping policy

DELIVERY

Ladderstore ensures that deliveries take place as quickly as possible and we clearly state the lead time on each product. If an item is out of stock we will contact you to ensure that you are kept up to date with any extended delivery dates. We may offer you an alternative product if suitable or you will be able to cancel your order.

If your delivery is damaged during delivery please let us know within 24 hours of delivery. If the delivery looks obviously damaged please refuse the delivery.

Ladderstore shall not be held liable for any consequential losses, damages or expenses incurred by you the purchaser or any third party, arising directly or indirectly out of late or non-delivery of your order. Our liability is limited to refunding any surcharges you may have paid for services we are unable to fulfil. We advise that you should not arrange for contractors, fitters or workman who require the items in your order to attend site before your order has arrived and you have checked it thoroughly.

Title and risk in the goods shall pass to you the purchaser upon delivery and receipt by our courier of a signed delivery note.
Please understand that items ordered and delivered, but refused at the point of delivery for reasons such as " too heavy", " too long", " too short" or "not suitable" will only be credited when the item is returned to us by our courier in an undamaged & saleable condition. The cost of the goods will then be credited in full, less the cost of return carriage to our warehouse. Please, therefore, check all sizes, weights & descriptions carefully prior to ordering.

Failed deliveries will be notified to you by the carrier who will advise you of the action require to re-deliver or arrange collection from their premises. If the product has to be returned to our warehouse, re-delivery will incur additional charges.